General Terms (Charter Agreement)

Parties

Active Vacations d.o.o. ("we" / "Vendor") and the guest named on the offer ("you" / "Client"). These General Terms form the charter agreement for crewed and bareboat charters.

1. Payment

• Pay 50% of the total within the option stated on your offer (usually up to 7 days of receiving the invoice and agreeing to these terms).
• Pay the remaining 50% 30 days before check-in.
• The price includes vessel use and boat insurance. You bear your own bank transfer fees.

Important: Never send payments to unknown email addresses or external domains. We exclusively use active.cruises or revolut.com domains. Nothing else.

2. Cancellation

Free cancellation applies only if a force majeure event officially recognized by relevant authorities (for example government advisories or weather services) directly prevents us from providing the service.

Otherwise, if you cannot take over the vessel:

• 50% of the total after booking confirmation (first payment received) is non-refundable.
• 100% if cancelled less than 30 days before the accommodation period.

You may find a substitute client for the same period. If you or we find a replacement group, a date change is free of charge, subject to the price list.

We recommend travel insurance for unexpected cancellations (often around 5% of trip cost; may cover flights too). You can arrange it after the deposit. See Seven Corners.

3. What we hand over

• We hand over the vessel clean, in good working condition, with full fuel and water tanks, and complete check-in on the inventory list with you.
• If we cannot hand over at the agreed place and time, you may claim a refund for unused days.
• If handover is more than 24 hours late, we must provide another vessel of the same or similar characteristics, or refund lost days. If the replacement is in a different marina, we arrange ground transfer.
• If you refuse an adequate solution offered immediately, you are not entitled to further complaints.
• Hidden defects unknown at handover, and defects that arise after handover, do not reduce the rental fee.
• Missing non-safety equipment from a previous charter (for example SUPs or snorkels) that cannot be replaced before embarkation does not entitle you to withdraw or demand a discount. Equipment is listed on the invoice / URL only.

4. Your obligations

• Sail only in Croatian territorial waters.
• Do not sublet the vessel or use it for commercial purposes (for example professional fishing or commercial diving).
• Return the vessel at the agreed place and time, clean, with full water and fuel tanks.
• You pay fuel used during the charter, marina fees, and food and drinks for your guests and crew.
• Late return caused by you may be charged: one day for delay under 3 hours; three days for delay over 3 hours. Delays from force majeure (or other reported circumstances for which the skipper is responsible) are not charged when we are informed.
• Report vessel or equipment failure immediately using the numbers in the vessel documents. If repaired within 24 hours, there is no reimbursement. If not easily repaired underway, return early so the boat can be fixed before the next charter.
• If damage was not caused by you, we must provide a similar vessel or refund lost days. A lesser vessel may include an additional refund. Refusing an adequate immediate solution forfeits later complaints.
• Handle the yacht with due care and follow the skipper's instructions. The skipper is responsible for acting as skipper or handing the role to an unauthorized person, and must keep the ship's log correctly.
• You are responsible for boat inventory. Intentional loss or breakage, or gross negligence, is charged at actual cost.
• Complaints are accepted only in writing upon return, signed by the person in charge for the charter company. Approved compensation cannot exceed the rental price.

5. Bareboat only

At handover, the skipper (yours or ours) must inspect the vessel with our representative and sign the inventory list.

Captain technical duties: The captain is expected to handle basic maintenance: cleaning filters and strainers, checking or resetting breakers, and basic electrical troubleshooting. AC, generator, and watermaker each have their own filters. Clogged filters, blocked strainers, or tripped breakers are normal maintenance, not a boat defect. If the captain cannot fix it, local technical support can be arranged at the captain's or Client's cost. Hire our private crew if you are not confident handling this yourself.

Battery usage

House and engine batteries power navigation, lighting, refrigeration, and anchoring. You must maintain proper battery use. If house or engine battery voltage drops below 12.0V due to negligence (for example prolonged use without charging, misuse of systems, or ignoring warnings), you are fully responsible for resulting damage to the electrical system, batteries, or related components.

To avoid damage:

• Monitor battery voltage regularly (onboard display).
• Run the engine or generator daily to maintain charge.
• Avoid unnecessary high-power devices when the engine or generator is not running (especially the watermaker).

Costs from failure to follow these guidelines may be deducted from the security deposit.

Weather and night sailing: The captain must check the forecast at least every 8 hours and watch for thunderstorms or changing conditions. If overnight forecasts show more than 20 knots, staying in a marina is obligatory. Sailing or navigating overnight, or in winds above 25 knots, is strictly forbidden. Insurance does not cover damage connected to breaching this rule.

6. Crewed charters

For crewed charters, a security deposit is generally not collected. You remain liable for unintentional loss or damage caused by you and/or persons for whom you are responsible, up to EUR 3,000 (or another amount agreed in writing), except for acts or omissions of the skipper or crew we provide.

7. Insurance and damage

• Vessel insurance covers maritime risks and obligatory third-party insurance.
• Damage during your use that was not immediately reported to us or the insurer is not handled under the policy; you bear full responsibility.
• Personal belongings are not insured; personal insurance is recommended.
• For wear-and-tear damage during the charter, you may arrange repair up to EUR 150, refunded after return to base.
• If we repair within 24 hours, there is no refund. If repair cannot be done underway, an early return is required.
• For major or severe damage, engine failure, loss of vessel, or injury, inform us promptly and obtain a protocol from third parties (harbor master, physician, or court expert). Unreported damages, or damages without an official protocol, are treated as Client-caused and charged in full.
• Unintentional loss or damage liability is limited to the security deposit value (or EUR 3,000 when no deposit is collected), unless otherwise agreed in writing.

8. Security deposit

Before handover on bareboat charters, you provide a security deposit as stated on your offer (insurance deductible / franchise). Unless otherwise agreed in writing, the amount is EUR 3,000, as cash or credit-card pre-authorization.

For loss or damage not caused by us or (where applicable) crew we provide, we may retain proven repair or replacement costs up to the deposit. Liability for unintentional loss or damage is limited to the deposit value.

If no deposit is collected, you remain responsible for loss or damage you cause (except from acts or omissions of the skipper or crew we provide), limited to EUR 3,000 for unintentional loss or damage (or another amount agreed in writing).

9. Check-in and check-out

Check-in and check-out times are as agreed on the offer.

10. Disputes

If a dispute cannot be resolved amicably, the competent court is the Split Tribunal.

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Active Vacations d.o.o.
Ribnjak Ulica 32, 10000 Zagreb
info@active.cruises
Miha Lenasi, Director